LoyaltyLion incident

Data Processing Delays

Minor Resolved View vendor source →

LoyaltyLion experienced a minor incident on December 7, 2023 affecting Merchant account, lasting 16h 9m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2023, 04:53 PM UTC
Resolved
Dec 08, 2023, 09:03 AM UTC
Duration
16h 9m
Detected by Pingoru
Dec 07, 2023, 04:53 PM UTC

Affected components

Merchant account

Update timeline

  1. identified Dec 07, 2023, 04:53 PM UTC

    Our background job processing infrastructure is running behind which is causing delays in events such us email sending, customer search and integrations. We've identified the issue and we're working on it.

  2. resolved Dec 08, 2023, 09:03 AM UTC

    This incident has been resolved.