LoyaltyLion incident

Increased API and platform latency

Major Resolved View vendor source →

LoyaltyLion experienced a major incident on February 20, 2024 affecting API and Platform and SDK, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Feb 20, 2024, 09:15 PM UTC
Resolved
Feb 20, 2024, 09:49 PM UTC
Duration
34m
Detected by Pingoru
Feb 20, 2024, 09:15 PM UTC

Affected components

APIPlatform and SDK

Update timeline

  1. investigating Feb 20, 2024, 09:15 PM UTC

    We're investigating increased API and platform latency. The merchant account is unaffected.

  2. identified Feb 20, 2024, 09:16 PM UTC

    We've taken steps to triage and performance is stabilising.

  3. monitoring Feb 20, 2024, 09:49 PM UTC

    The situation has been resolved, we're continuing to monitor

  4. resolved Feb 20, 2024, 09:49 PM UTC

    This incident has been resolved.