LoyaltyLion incident

API and platform outage

Major Resolved View vendor source →

LoyaltyLion experienced a major incident on May 1, 2023, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
May 01, 2023, 10:58 PM UTC
Resolved
May 02, 2023, 12:38 AM UTC
Duration
1h 40m
Detected by Pingoru
May 01, 2023, 10:58 PM UTC

Update timeline

  1. resolved May 05, 2023, 01:11 PM UTC

    We saw an outage beginning at 23:58 BST on May 1st. Service was partially restored at 00:34 BST May 2nd and normal service levels resumed at 01:38 BST. We're still investigating the root cause of the outage and will update this incident as we learn more.