Losant incident

Dashboard and Data API Errors

Minor Resolved View vendor source →

Losant experienced a minor incident on November 2, 2017, lasting 1h 48m. The incident has been resolved; the full update timeline is below.

Started
Nov 02, 2017, 12:13 AM UTC
Resolved
Nov 02, 2017, 02:01 AM UTC
Duration
1h 48m
Detected by Pingoru
Nov 02, 2017, 12:13 AM UTC

Update timeline

  1. investigating Nov 02, 2017, 12:13 AM UTC

    We are investigating an elevated error rate on our Dashboard and Data Query API endpoints.

  2. monitoring Nov 02, 2017, 12:42 AM UTC

    We have mitigated the issue (error rate has returned to normal) and are investigating the root cause.

  3. resolved Nov 02, 2017, 02:01 AM UTC

    Root cause of the elevated error rate was identified and a permanent fix has been rolled out.