Losant experienced a major incident on October 28, 2021 affecting API, lasting 9h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 28, 2021, 04:29 PM UTC
We are experiencing issues with our primary configuration storage database. Reading and writing device and workflow configuration is affected. We will provide an update shortly.
- identified Oct 28, 2021, 05:00 PM UTC
The issue has been identified and we are currently working on a fix. We expect to have the issue resolved shortly. We will continue to update this page with more information.
- monitoring Oct 28, 2021, 05:12 PM UTC
We have implemented a fix for the platform outage and the issue has been mitigated. We are continuing to monitor the situation as we put a longer-term resolution in place.
- investigating Oct 28, 2021, 07:52 PM UTC
We are seeing a recurrence of issues, where some users are experience slow read/write performance of application resources.
- monitoring Oct 28, 2021, 08:12 PM UTC
A fix has been implemented for the outage and the issue has been mitigated. We will continue to monitor the situation as we put a longer-term resolution in place.
- resolved Oct 29, 2021, 01:35 AM UTC
A longer term mitigation is now in place, and the system has been operating normally.