Losant incident

VM failure leading to temporary errors and repeated closed broker connections

Notice Resolved View vendor source →

Losant experienced a notice incident on February 17, 2024 affecting API and Broker, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 17, 2024, 03:44 PM UTC
Resolved
Feb 17, 2024, 03:44 PM UTC
Duration
—
Detected by Pingoru
Feb 17, 2024, 03:44 PM UTC

Affected components

APIBroker

Update timeline

  1. resolved Feb 17, 2024, 03:44 PM UTC

    At 10:17am EST a critical VM failed and automated failover to a secondary took longer than expected. This lead to errors and broker connection issues between 10:17am and 10:21am. Errors subsided at 10:21am as a secondary took over the duties of the failed machine. The platform is now operating normally, and the failed machine has been replaced.