Loops experienced a major incident on September 3, 2025 affecting Loops and API and 1 more component, lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
LoopsAPICampaignsAppTransactionalSMTP RelayWebhooks
Update timeline
- investigating Sep 03, 2025, 08:14 AM UTC
We are currently investigating this issue.
- identified Sep 03, 2025, 08:33 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 03, 2025, 08:38 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 03, 2025, 08:44 AM UTC
This incident has been resolved.
- postmortem Sep 04, 2025, 02:00 PM UTC
Between Sept 3 03:40 UTC and Sept 3 08:30 UTC Loops experienced a period of elevated error rates where API requests intermittently returned 500’s due to high CPU use on our primary database. We resolved the issue and additionally made monitoring and process changes to speed responses in the future.