Loops experienced a minor incident on February 28, 2025 affecting Loops and API and 1 more component, lasting 6h 9m. The incident has been resolved; the full update timeline is below.
Affected components
LoopsAPICampaigns
Update timeline
- investigating Feb 28, 2025, 10:09 AM UTC
Campaigns, loops, and their preview emails are successfully being added to our worker queues, but there is a delay in processing the jobs. Contact updates and transactional email endpoints unlikely to be impacted. We are currently investigating this issue.
- identified Feb 28, 2025, 02:46 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 28, 2025, 03:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 28, 2025, 04:19 PM UTC
This incident has been resolved.