Loops incident

Delays in sending email

Minor Resolved View vendor source →

Loops experienced a minor incident on March 12, 2025 affecting Loops and API and 1 more component, lasting 6h 36m. The incident has been resolved; the full update timeline is below.

Started
Mar 12, 2025, 05:12 PM UTC
Resolved
Mar 12, 2025, 11:48 PM UTC
Duration
6h 36m
Detected by Pingoru
Mar 12, 2025, 05:12 PM UTC

Affected components

LoopsAPICampaignsTransactional

Update timeline

  1. investigating Mar 12, 2025, 05:12 PM UTC

    Marketing email sending queues are delayed in processing their payloads. We are currently investigating this issue.

  2. investigating Mar 12, 2025, 07:51 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 12, 2025, 08:22 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Mar 12, 2025, 09:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 12, 2025, 11:48 PM UTC

    This incident has been resolved.