Loops incident

Increased 500 status codes

Major Resolved View vendor source →

Loops experienced a major incident on April 22, 2025 affecting Loops and API and 1 more component, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2025, 06:13 PM UTC
Resolved
Apr 22, 2025, 07:31 PM UTC
Duration
1h 17m
Detected by Pingoru
Apr 22, 2025, 06:13 PM UTC

Affected components

LoopsAPICampaignsAppTransactionalSMTP Relay

Update timeline

  1. investigating Apr 22, 2025, 06:13 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 22, 2025, 06:41 PM UTC

    A fix has been implemented and we are monitoring the results. Email queues will be processed shortly for Loops and Campaigns.

  3. resolved Apr 22, 2025, 07:31 PM UTC

    This incident has been resolved.