Loop & Tie incident

AWS services down

Notice Resolved View vendor source →

Loop & Tie experienced a notice incident on October 20, 2025 affecting Dashboard and Supplier Dashboard, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 11:28 PM UTC
Resolved
Oct 21, 2025, 12:13 AM UTC
Duration
45m
Detected by Pingoru
Oct 20, 2025, 11:28 PM UTC

Affected components

DashboardSupplier Dashboard

Update timeline

  1. investigating Oct 20, 2025, 04:12 PM UTC

    AWS is currently experiencing an outage which is affecting our applications

  2. investigating Oct 20, 2025, 08:13 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 20, 2025, 11:28 PM UTC

    AWS service has been restored, but our production environment is still experiencing long load times and crashes. QA and Demo should be back to normal functionality

  4. investigating Oct 21, 2025, 12:12 AM UTC

    App is back up

  5. resolved Oct 21, 2025, 12:13 AM UTC

    This incident has been resolved.