Multiple Atlassian services are experiencing issues
Affected: RecordingViewingAuthenticationLoom AI
Loom Outage History
Loom is up right nowLoom had 9 outages in the last 2 years totaling 48h 36m of downtime — averaging 0.4 incidents per month.
There were 9 Loom outages since August 15, 2025 totaling 48h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.
Degraded performance of Loom app
Affected: RecordingViewingAuthenticationLoom AI
Timeline · 2 updates
- investigating Apr 29, 2026, 07:00 AM UTC
We are investigating degraded performance issues affecting Loom's core functionalities - authentication, recording, viewing and editing looms. We will provide more details within the next hour.
- resolved Apr 29, 2026, 07:50 AM UTC
The Team has identified the root cause and the issue has now been resolved, and the impacted services are operating normally. Team will continue to monitor the impacted services.
Confluence, Jira Mobile and Forge users may experience authentication issues
Affected: RecordingViewingAuthenticationLoom AI
Timeline · 3 updates
- investigating Feb 03, 2026, 10:19 AM UTC
Customers utilizing Confluence and Jira Mobile may experience disruptions in OAuth authentication flows. Forge installations and invocations might also be disrupted. Our team is actively investigating the same and we shall keep you informed of the progress within next 60 mins or sooner.
- investigating Feb 03, 2026, 10:24 AM UTC
Customers utilizing Confluence and Jira Mobile may experience disruptions in OAuth authentication flows. Forge installations and invocations might also be disrupted. Our team is actively investigating the same and we shall keep you informed of the progress within next 60 mins or sooner.
- resolved Feb 03, 2026, 10:50 AM UTC
Team has identified the root cause and the issue has now been resolved, and the impacted services are operating normally. Team will continue to monitor the impacted services.
Some Loom users experiencing no audio when viewing recordings
Affected: RecordingViewingAuthenticationLoom AI
Timeline · 4 updates
- identified Nov 19, 2025, 10:32 PM UTC
We are aware of some customers that are experiencing no audio when viewing their Loom recordings. Our team has identified this issue and is working urgently to restore the audio for these recordings. Please rest assured that the audio has been recorded correctly, and we expect this to be fully available when this incident is resolved. New recordings are no longer impacted by this issue. We will provide an update within two hours with our progress as the team continues to investigate.
- identified Nov 20, 2025, 12:33 AM UTC
Our team believes that we have identified the cause of the issue impacting audio during playback of videos for some customers. As mentioned in our previous updates, new recordings will be working as expected, however videos recorded between 19 Nov 16:51 UTC and 19 Nov 21:30 UTC are expected to be impacted by this issue. A fix for this issue to restore audio to these recordings is now being developed and tested, and we expect to have further update within 2 hours on progress for this resolution.
- identified Nov 20, 2025, 02:30 AM UTC
The fix to resolve issues on audio recordings impacted by this incident is now being prepared for deployment. Currently the expected duration of the rollout is 3 hours, at which point we expect the audio from the impacted recordings to be fully restored. We will provide further update at that time with the progress of the restoration and provide any additional information that may be required.
- resolved Nov 20, 2025, 05:39 AM UTC
The rollout of the fix for impacted videos without audio has now completed. Customers should now be able to review existing videos without audio and see that it has been properly restored. If you are continuing to see any issues with playback of your videos, please reach out to Loom support for assistance. We apologize for any inconvenience caused by this issue.
Loom performance degraded
Affected: RecordingViewingAuthenticationLoom AI
Timeline · 8 updates
Atlassian Cloud Services impacted
Affected: RecordingViewingAuthenticationLoom AI
Timeline · 24 updates
Issue with Loom Meeting Recordings in Zoom
Affected: Recording
Timeline · 2 updates
- monitoring Sep 12, 2025, 08:43 PM UTC
From 5:03 AM ET to 4:15 PM ET, some customers were unable to record Zoom meetings using Loom Meeting Recordings. Attempts made during this time may appear in your library but will not be playable, as no recording was captured. Unfortunately, these recordings cannot be recovered. We have released a fix and we are monitoring recovery.
- resolved Sep 12, 2025, 10:14 PM UTC
The issue has been resolved and the service is operating normally.
Issues with Recording on Loom Chrome Extension
Timeline · 1 update
- resolved Sep 08, 2025, 09:46 PM UTC
From 5:20AM to 3:45PM UTC today some customers using the Loom Chrome Extension experienced issues with recording. Looms recorded during this time may show up in the library but will not be playable. Unfortunately we are unable to recover these videos. If you are still experiencing this issue please make sure you are recording with extension version 5.5.121.
Loom Intermittent Issues
Affected: RecordingViewingAuthenticationLoom AI
Timeline · 3 updates
- identified Aug 15, 2025, 07:35 PM UTC
We are investigating reports of issues for Loom customers. Including names showing as IDs. We will provide more details once we identify the cause.
- monitoring Aug 15, 2025, 07:50 PM UTC
We have identified the cause of the issues and we are monitoring recovery.
- resolved Aug 15, 2025, 07:58 PM UTC
Between 18:45 and 19:35 UTC we experienced degraded functionality for Loom. The issue has been resolved and the service is operating normally.