Lone Wolf experienced a minor incident on May 3, 2022 affecting Authentisign 1.0 and Authentisign 2.0, lasting 9h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 03, 2022, 02:06 AM UTC
We are aware of an issue with a third party vendor affecting Authentisign in Transactions (TransactionDesk Edition) and zipLogix Digital Ink 2.0 in Transactions (zipForm Edition), in which signings are not delivering. We are investigating the issue and working toward a resolution. At any time, you can check the status of this issue at statuspage.lwolf.com. We sincerely apologize for the inconvenience and thank you for your patience.
- identified May 03, 2022, 03:47 AM UTC
The vendor continues to investigate the issues. There is no current workaround for this issue.
- resolved May 03, 2022, 11:28 AM UTC
The vendor has resolved their issue and will publish an RCA.