Lone Wolf incident

Bounce Back Errors for Lone Wolf Support Emails

Notice Resolved View vendor source →

Lone Wolf experienced a notice incident on January 8, 2024 affecting Authentisign 1.0 and Insight Analytics and 1 more component, lasting 2h 26m. The incident has been resolved; the full update timeline is below.

Started
Jan 08, 2024, 06:34 PM UTC
Resolved
Jan 08, 2024, 09:00 PM UTC
Duration
2h 26m
Detected by Pingoru
Jan 08, 2024, 06:34 PM UTC

Affected components

Authentisign 1.0Insight AnalyticsCloud Agent SuiteWOLFconnectWorkspaceBack Office (Classic Version)Authentisign 2.0Cloud AttractglobalWOLFBoost

Update timeline

  1. investigating Jan 08, 2024, 06:34 PM UTC

    We are aware of an issue in which users are receiving bounce back messages after emailing Lone Wolf domains. We are currently working to resolve this issue. As a workaround, you can submit a request to support through Lone Wolf Community (community.lwolf.com), or connect with us through chat and phone (1.866.279.9653). We appreciate your patience while we work through this.

  2. resolved Jan 08, 2024, 09:00 PM UTC

    This has been resolved. Thank you for your patience and understanding.