Lollipop incident

Server Down

Critical Resolved View vendor source →

Lollipop experienced a critical incident on October 18, 2024 affecting Bot and Website and 1 more component, lasting 4d 13h. The incident has been resolved; the full update timeline is below.

Started
Oct 18, 2024, 08:45 PM UTC
Resolved
Oct 23, 2024, 09:58 AM UTC
Duration
4d 13h
Detected by Pingoru
Oct 18, 2024, 08:45 PM UTC

Affected components

BotWebsiteShard 1Shard 2

Update timeline

  1. investigating Oct 18, 2024, 09:26 PM UTC

    We are currently investigating this issue.

  2. identified Oct 18, 2024, 09:46 PM UTC

    There seems to be a problem with the server provider (Strato: strato.de): https://www.netzwelt.de/ist-down/878-strato.html

  3. investigating Oct 19, 2024, 12:11 PM UTC

    We are currently investigating this issue.

  4. monitoring Oct 20, 2024, 01:19 AM UTC

    The servers now seem to be running without any problems again. However, we will continue to monitor this over the next few days.

  5. resolved Oct 23, 2024, 09:58 AM UTC

    This incident has been resolved.