Logz incident

US-EAST: Some customers are experiencing an issue when accessing Grafana UI

Critical Resolved View vendor source →

Logz experienced a critical incident on September 30, 2025 affecting Metrics Visualizations and Dashboards, lasting 2h 4m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2025, 10:01 PM UTC
Resolved
Oct 01, 2025, 12:05 AM UTC
Duration
2h 4m
Detected by Pingoru
Sep 30, 2025, 10:01 PM UTC

Affected components

Metrics Visualizations and Dashboards

Update timeline

  1. investigating Sep 30, 2025, 10:01 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 30, 2025, 10:23 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 30, 2025, 10:44 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 30, 2025, 10:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Sep 30, 2025, 10:52 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Oct 01, 2025, 12:05 AM UTC

    This incident has been resolved.