LogRocket incident

Reports of dashboard not loading

Major Resolved View vendor source →

LogRocket experienced a major incident on December 18, 2020 affecting Dashboard and Issues and 1 more component, lasting 12h 36m. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2020, 10:39 AM UTC
Resolved
Dec 18, 2020, 11:15 PM UTC
Duration
12h 36m
Detected by Pingoru
Dec 18, 2020, 10:39 AM UTC

Affected components

DashboardIssuesAlerts

Update timeline

  1. identified Dec 18, 2020, 10:39 AM UTC

    We are investigating reports of the dashboard not loading for customers

  2. identified Dec 18, 2020, 12:45 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Dec 18, 2020, 03:43 PM UTC

    An issue with a management database has been identified. We are working to restore dashboard services for impacted users.

  4. identified Dec 18, 2020, 03:43 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Dec 18, 2020, 04:09 PM UTC

    Dashboard service has been restored. We are continuing to investigate problems with Error Reporting and Alerts from Errors.

  6. resolved Dec 18, 2020, 11:15 PM UTC

    This incident has been resolved.