LogRocket incident

Authentication Service Outage

Critical Resolved View vendor source →

LogRocket experienced a critical incident on April 20, 2021 affecting Dashboard, lasting 4h 13m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2021, 04:38 PM UTC
Resolved
Apr 20, 2021, 08:51 PM UTC
Duration
4h 13m
Detected by Pingoru
Apr 20, 2021, 04:38 PM UTC

Affected components

Dashboard

Update timeline

  1. identified Apr 20, 2021, 04:38 PM UTC

    Our authentication provider is experiencing an outage, preventing authenticating and logging in to our dashboard.

  2. resolved Apr 20, 2021, 08:51 PM UTC

    Dashboard users appear to be able to log in successfully again. We will continue monitoring the incident until our authentication provider reports that all functionality has been restored and provide any relevant updates.