LogRocket experienced a major incident on June 3, 2021 affecting Session Collection and Alerts, lasting 12h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 03, 2021, 03:52 PM UTC
We are currently investigating an issue with session ingestion.
- identified Jun 03, 2021, 04:40 PM UTC
The issue impacting ingestion has been identified. Session ingestion is currently delayed.
- monitoring Jun 03, 2021, 04:51 PM UTC
A fix has been implemented. We are monitoring closely as we begin to process pending sessions.
- monitoring Jun 03, 2021, 06:13 PM UTC
We are continuing to monitor as we process pending sessions. We expect session ingestion to be real-time within the hour, followed by secondary processing and alerting.
- identified Jun 03, 2021, 06:59 PM UTC
A new issue has been identified and we're working with our vendor to resolve the issue so we can resume processing of delayed sessions.
- monitoring Jun 03, 2021, 11:09 PM UTC
Operations have been restored with our primary search cluster. We have resumed processing of delayed sessions.
- monitoring Jun 04, 2021, 01:55 AM UTC
Primary session processing is now real-time. Secondary processing of session data continues, and will complete over the next hours.
- resolved Jun 04, 2021, 04:06 AM UTC
Systems have remained stable while continuing to process the backlog of events. We estimate secondary processing will be live in the next 6 hours.