LogRocket incident

Processing delays impacting a subset of metrics and filters

Minor Resolved View vendor source →

LogRocket experienced a minor incident on May 10, 2023 affecting Dashboard and Issues and 1 more component, lasting 21h 12m. The incident has been resolved; the full update timeline is below.

Started
May 10, 2023, 03:00 PM UTC
Resolved
May 11, 2023, 12:12 PM UTC
Duration
21h 12m
Detected by Pingoru
May 10, 2023, 03:00 PM UTC

Affected components

DashboardIssuesMetrics

Update timeline

  1. investigating May 10, 2023, 03:00 PM UTC

    We are investigating processing delays that impacts a small subset of metrics and filters. Session collection is not impacted, and the majority of metrics and filters are not impacted by the processing delay. We will update as we identify and work to resolve the processing delay.

  2. identified May 10, 2023, 03:46 PM UTC

    We have identified an issue causing the performance degradation and are working with a vendor to resolve the issue.

  3. identified May 10, 2023, 05:03 PM UTC

    Processing systems are now up-to-date, but we are continuing to investigate and monitor the service causing the original delay.

  4. identified May 10, 2023, 09:45 PM UTC

    We are continuing efforts with our vendor to resolve a stability issue with a secondary search database.

  5. monitoring May 10, 2023, 11:47 PM UTC

    We are working with our vendor to implement a resolution to our secondary search databases stability issues and expect to have the issue resolved completely in the next few hours.

  6. resolved May 11, 2023, 12:12 PM UTC

    After working with our vendor we believe things stabilized overnight. We will be monitoring throughout the day on Thursday.