LogRocket experienced a minor incident on August 9, 2023 affecting Dashboard and Issues and 1 more component, lasting 11h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 09, 2023, 02:09 PM UTC
We are investigating an issue with one of our search databases. Ingestion into this system is currently delayed, and loading data on the dashboard may be slow or timeout. Session Data collection is not impacted.
- investigating Aug 09, 2023, 05:07 PM UTC
We are continuing to investigate this issue.
- identified Aug 09, 2023, 08:45 PM UTC
Our vendor has identified a root cause and we are working to restore the search database to full performance.
- monitoring Aug 09, 2023, 11:21 PM UTC
System performance has been restored. We are continuing to monitor as we work through the remaining backlog of events to process.
- monitoring Aug 10, 2023, 12:32 AM UTC
We are continuing to monitor for any further issues.
- resolved Aug 10, 2023, 01:13 AM UTC
This incident has been resolved.