LogMeIn Rescue experienced a major incident on January 14, 2025 affecting Messaging - SMS and Messaging - Chat, lasting 1h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 14, 2025, 05:35 PM UTC
We are actively investigating reports that some users may be missing the Messaging tab Our engineers are working to identify the issue and will provide another update shortly.
- identified Jan 14, 2025, 05:51 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring Jan 14, 2025, 06:14 PM UTC
We have implemented a fix and are currently monitoring the improvements. If your account is affected, please log out and log back in to regain access to the messaging tab. We will continue monitoring the situation and provide a final update shortly.
- resolved Jan 14, 2025, 06:38 PM UTC
Access to the messaging tab has been restored. If your account was affected, please log out and log back in to regain access. Alternatively, you can continue to use the GoTo mobile app to access your messages. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.