LogMeIn Rescue incident

GoTo - Multiple services impacted

Major Resolved View vendor source →

LogMeIn Rescue experienced a major incident on January 19, 2025 affecting VoIP Calls - Deskphones and Contact Center and 1 more component, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Jan 19, 2025, 08:23 PM UTC
Resolved
Jan 19, 2025, 09:13 PM UTC
Duration
49m
Detected by Pingoru
Jan 19, 2025, 08:23 PM UTC

Affected components

VoIP Calls - DeskphonesContact CenterGoTo MeetingVoIP Calls - GoTo Connect WebGoTo WebinarGoTo Meeting APIGoTo Assist Remote Support v5VoIP Calls - GoTo Connect MobileGoTo TrainingGoTo Training API

Update timeline

  1. investigating Jan 19, 2025, 08:23 PM UTC

    Wr are aware of and investigating reports of multiple services impacted, including meetings, Contact Center, and voice services. Our engineers are working to identify the issue and will provide another update shortly.reports o

  2. investigating Jan 19, 2025, 08:52 PM UTC

    We are aware of and actively investigating reports that multiple services are down. Our engineers are investigating these, and we will provide update shortly.

  3. monitoring Jan 19, 2025, 09:04 PM UTC

    Our engineers have implemented a correction, and we are seeing impacted services beginning to recover. We will continue monitoring the situation and provide a final update shortly.

  4. resolved Jan 19, 2025, 09:13 PM UTC

    This incident has been resolved.