Logitech incident

Circle: Some Cameras Disconnecting

Minor Resolved View vendor source →

Logitech experienced a minor incident on April 21, 2017 affecting Remote Viewing and Playback and Smart Alerts, lasting 1h 52m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2017, 07:14 PM UTC
Resolved
Apr 21, 2017, 09:06 PM UTC
Duration
1h 52m
Detected by Pingoru
Apr 21, 2017, 07:14 PM UTC

Affected components

Remote Viewing and PlaybackSmart Alerts

Update timeline

  1. investigating Apr 21, 2017, 07:14 PM UTC

    We're investigating an issue where API servers are failing and cameras are reconnecting to other available servers. Users may experience unexpected disconnect notifications. They may also see intermittent errors while interacting with their camera in the client applications.

  2. identified Apr 21, 2017, 07:51 PM UTC

    We are testing a fix for this issue.

  3. monitoring Apr 21, 2017, 08:17 PM UTC

    A hotfix has been deployed. We are verifying the fix in production.

  4. resolved Apr 21, 2017, 09:06 PM UTC

    This issue has been resolved and services are working normally.