Logitech experienced a major incident on June 28, 2017 affecting Remote Viewing and Playback, lasting 5h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 28, 2017, 03:07 AM UTC
We are investigating an issue with the Circle servers where some cameras are having trouble connecting.
- investigating Jun 28, 2017, 04:20 AM UTC
The Circle team is working on fixing the issue. We will provide another update shortly.
- identified Jun 28, 2017, 04:53 AM UTC
The Circle team is deploying an updated server configuration now.
- identified Jun 28, 2017, 06:22 AM UTC
The Circle team is continuing to stabilize the service. We will provide another update shortly.
- identified Jun 28, 2017, 07:58 AM UTC
The Circle team is still continuing to work on the issue and restore full functionality. As of now, some app features like watching recorded content are recovering.
- resolved Jun 28, 2017, 08:12 AM UTC
The Circle team has fully restored service and all features are working.