Logitech experienced a minor incident on December 28, 2017 affecting Video Recording and Video Processing and 1 more component, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Video RecordingVideo ProcessingVideo StorageRemote Viewing and PlaybackCircle Safe PaymentsSmart Alerts
Update timeline
- investigating Dec 28, 2017, 04:52 AM UTC
There is a problem with the API servers in production. Users will experience intermittent errors or camera disconnection. We are investigating this issue.
- identified Dec 28, 2017, 05:52 AM UTC
We deployed changes to the API servers and functionality is returning.
- monitoring Dec 28, 2017, 06:06 AM UTC
Service has been restored, cameras and apps are back online and operating normally.
- resolved Dec 28, 2017, 06:20 AM UTC
This incident has been resolved.