Logitech incident

API Server Issue

Minor Resolved View vendor source →

Logitech experienced a minor incident on January 7, 2018 affecting Remote Viewing and Playback and Smart Alerts, lasting 3h 51m. The incident has been resolved; the full update timeline is below.

Started
Jan 07, 2018, 02:32 PM UTC
Resolved
Jan 07, 2018, 06:24 PM UTC
Duration
3h 51m
Detected by Pingoru
Jan 07, 2018, 02:32 PM UTC

Affected components

Remote Viewing and PlaybackSmart Alerts

Update timeline

  1. investigating Jan 07, 2018, 02:32 PM UTC

    We're seeing slow response times and an increase in error rates on our API servers. Users will notice slow behavior in clients and may not be able to view their cameras.

  2. monitoring Jan 07, 2018, 04:55 PM UTC

    We have deployed a fix and are monitoring the system.

  3. resolved Jan 07, 2018, 06:24 PM UTC

    This incident has been resolved.