LoginRadius incident

V2 Auth API/Social API Processing Delays

Major Resolved View vendor source →

LoginRadius experienced a major incident on July 13, 2021 affecting Customer Admin Console and Global (api.loginradius.com) and 1 more component, lasting 2h. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2021, 07:00 AM UTC
Resolved
Jul 13, 2021, 09:01 AM UTC
Duration
2h
Detected by Pingoru
Jul 13, 2021, 07:00 AM UTC

Affected components

Customer Admin ConsoleGlobal (api.loginradius.com)LoginRadius Social APIUS1US2CAEUUKAP

Update timeline

  1. investigating Jul 13, 2021, 07:11 AM UTC

    We are currently investigating this issue.

  2. identified Jul 13, 2021, 07:21 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 13, 2021, 07:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 13, 2021, 11:01 AM UTC

    This incident has been resolved.