LoginRadius incident

SMS Delivery issue in US region for LoginRadius Admin Console

Minor Resolved View vendor source →

LoginRadius experienced a minor incident on September 11, 2023 affecting Customer Admin Console, lasting 20h 58m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2023, 07:12 PM UTC
Resolved
Sep 12, 2023, 04:10 PM UTC
Duration
20h 58m
Detected by Pingoru
Sep 11, 2023, 07:12 PM UTC

Affected components

Customer Admin Console

Update timeline

  1. investigating Sep 11, 2023, 07:12 PM UTC

    We are currently seeing issue with SMS delivery in US location from LoginRadius Admin Console. LoginRadius Team is working on fixing the issue. Meanwhile if you are facing trouble to access admin console due to SMS delivery please reach out to LoginRadius support at [email protected].

  2. identified Sep 11, 2023, 07:13 PM UTC

    The issue has been identified and team is working on fix

  3. monitoring Sep 12, 2023, 04:08 PM UTC

    We are monitoring the SMS delivery service in US location from Admin Console.

  4. resolved Sep 12, 2023, 04:10 PM UTC

    This issue is resolved.