LoginRadius incident

Customers are experiencing difficulties logging in to the LoginRadius admin console using the SSO application.

Minor Resolved View vendor source →

LoginRadius experienced a minor incident on March 16, 2024 affecting Customer Admin Console, lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started
Mar 16, 2024, 05:28 PM UTC
Resolved
Mar 16, 2024, 07:03 PM UTC
Duration
1h 35m
Detected by Pingoru
Mar 16, 2024, 05:28 PM UTC

Affected components

Customer Admin Console

Update timeline

  1. investigating Mar 16, 2024, 05:28 PM UTC

    Customers are encountering difficulties when attempting to log in to the LoginRadius admin console portal using the SSO application. However, logging in to the admin console portal with a username and password is functioning properly.

  2. identified Mar 16, 2024, 06:34 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 16, 2024, 06:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 16, 2024, 07:03 PM UTC

    This incident has been resolve.