LoginRadius incident
V2 API Processing Delays and Admin Console Connectivity - EU/US
LoginRadius experienced a major incident on March 11, 2021 affecting Customer Admin Console and US1 and 1 more component, lasting 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 11, 2021, 12:17 AM UTC
We're experiencing an elevated level of API errors in EU Region and are currently looking into the issue.
- investigating Mar 11, 2021, 12:34 AM UTC
We are continuing to investigate this issue.
- identified Mar 11, 2021, 12:52 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 11, 2021, 12:56 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 11, 2021, 01:07 AM UTC
This incident has been resolved.
- postmortem Mar 11, 2021, 01:50 AM UTC
On Thursday 11 Mar, 2021, V2 API in multiple regions experienced processing delays and network timeouts as a result of DNS resolution degradation at one of our DNS service provider. More Details here: [https://www.dynstatus.com/incidents/x8psymmjc5bw](https://www.dynstatus.com/incidents/x8psymmjc5bw) Customers may have experienced increased latency, intermittent errors, and connectivity loss to V2 API's/Admin Console in EU, US regions. V2 API in Canada and Asia regions did not experience any DNS resolution issues.