Loggly incident

Indexing Delay

Minor Resolved View vendor source →

Loggly experienced a minor incident on December 4, 2020 affecting Indexing Data and Alerts, lasting 4h 12m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2020, 09:09 AM UTC
Resolved
Dec 04, 2020, 01:22 PM UTC
Duration
4h 12m
Detected by Pingoru
Dec 04, 2020, 09:09 AM UTC

Affected components

Indexing DataAlerts

Update timeline

  1. investigating Dec 04, 2020, 09:09 AM UTC

    Our engineers have identified an issue with log ingestion starting at 00:22AM PDT . All customer data continues to be collected and stored, but indexing of all customer data is being delayed. Customer data from after this time will not appear in search results until we resolve this issue.

  2. identified Dec 04, 2020, 09:10 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 04, 2020, 10:46 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 04, 2020, 01:22 PM UTC

    This incident has been resolved.