Loggly incident

Search in historical data partially inaccessible for small number of customers

Minor Resolved View vendor source →

Loggly experienced a minor incident on December 12, 2020 affecting Data Collection & Storage, lasting 7h 6m. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2020, 05:21 PM UTC
Resolved
Dec 13, 2020, 12:27 AM UTC
Duration
7h 6m
Detected by Pingoru
Dec 12, 2020, 05:21 PM UTC

Affected components

Data Collection & Storage

Update timeline

  1. investigating Dec 12, 2020, 05:21 PM UTC

    We detected a hardware failure on one of our systems. Small number of customers are affected by this failure. All customer data continues to be collected and stored. But for this small number of customers affected, historical customer data will not appear in search results until we resolve this issue.

  2. monitoring Dec 12, 2020, 09:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 13, 2020, 12:27 AM UTC

    This incident has been resolved.