Loggly experienced a major incident on April 9, 2021 affecting Indexing Data, lasting 2h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Indexing Data
Update timeline
- investigating Apr 09, 2021, 07:41 PM UTC
Our engineers have identified an issue with log ingestion starting at 12:22 PDT . All customer data continues to be collected and stored, but indexing of all customer data is being delayed. Customer data from after this time will not appear in search results until we resolve this issue.
- identified Apr 09, 2021, 08:20 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 09, 2021, 09:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 09, 2021, 10:37 PM UTC
This incident has been resolved.