Loggly experienced a major incident on April 22, 2021 affecting Indexing Data, lasting 3d 13h. The incident has been resolved; the full update timeline is below.
Affected components
Indexing Data
Update timeline
- investigating Apr 22, 2021, 05:38 PM UTC
We have identified an issue with processing some data predominantly sent via Snap Agent to Loggly. All incoming data continues to be received and stored. Our engineers are implementing a fix, in the meantime processing of problematic logs is delayed and they won't be searchable until the issue is resolved.
- identified Apr 23, 2021, 09:37 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 26, 2021, 07:02 AM UTC
This incident has been resolved.