Loggly experienced a major incident on May 14, 2021 affecting Indexing Data, lasting 4h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Indexing Data
Update timeline
- investigating May 14, 2021, 10:27 AM UTC
Our engineers have identified an issue with log ingestion starting at 3:27 PDT . All customer data continues to be collected and stored, but indexing of all customer data is being delayed. Customer data from after this time will not appear in search results until we resolve this issue.
- identified May 14, 2021, 11:20 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 14, 2021, 01:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 14, 2021, 02:39 PM UTC
This incident has been resolved.