Loggly experienced a critical incident on August 24, 2021 affecting Indexing Data and Alerts, lasting 2h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Indexing DataAlerts
Update timeline
- investigating Aug 24, 2021, 01:59 PM UTC
Our engineers have identified an issue with log ingestion starting at 6:50 AM PDT . All customer data continues to be collected and stored, but indexing of all customer data is being delayed. Customer data from after this time will not appear in search results until we resolve this issue.
- identified Aug 24, 2021, 02:07 PM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 24, 2021, 02:43 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 24, 2021, 03:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 24, 2021, 04:07 PM UTC
This incident has been resolved.