LogDNA incident

Web UI is temporarily unavailable

Major Resolved View vendor source →

LogDNA experienced a major incident on April 23, 2021 affecting Web App and Search and 1 more component, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2021, 06:17 AM UTC
Resolved
Apr 23, 2021, 06:45 AM UTC
Duration
27m
Detected by Pingoru
Apr 23, 2021, 06:17 AM UTC

Affected components

Web AppSearchLivetail

Update timeline

  1. investigating Apr 23, 2021, 06:17 AM UTC

    Searching logs may return errors, we are investigating the issue now.

  2. identified Apr 23, 2021, 06:32 AM UTC

    We identified the cause and are taking remedial action.

  3. monitoring Apr 23, 2021, 06:35 AM UTC

    We fixed the issue and the logs are accessible again. We are monitoring the environment.

  4. resolved Apr 23, 2021, 06:45 AM UTC

    The issue is resolved, Web UI is fully operational.