LogDNA experienced a major incident on October 7, 2021 affecting Web App, lasting 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 07, 2021, 05:52 PM UTC
Some customers are not able to login to our UI. It appears this is due to an incident with our cloud provider Equinix. See their status page https://status.equinixmetal.com/incidents/wgg6kl862tl6.
- monitoring Oct 07, 2021, 06:02 PM UTC
Logins to our UI appear to be working again for all customers. We are monitoring for any further failures.
- resolved Oct 07, 2021, 06:46 PM UTC
Logins are working for all customers. All services are operational.
- postmortem Oct 14, 2021, 05:40 PM UTC
Start Time: Thursday, October 7, 2021, at 17:52 UTC End Time: Thursday, October 7, 2021, at 18:46 UTC Duration: 0:54:00 ## What happened: Our Web UI returned the error message “This site can’t be reached” when some users tried to login or load pages. The ingestion of logs was unaffected. ## Why it happened: The Telia carrier service in Europe experienced a major network routing outage caused by a faulty configuration update. The routing policy contained an error that impacted traffic to our service hosting provider, Equinix Metal. The Washington DC data center that houses our services was impacted. During this incident the [app.logdna.com](http://app.logdna.com) site was unreachable for some customers, depending on their location. ## How we fixed it: No remedial action was possible by LogDNA. We waited until the incident from Equinix Metal, our service hosting provider, was resolved. ## What we are doing to prevent it from happening again: For this type of incident, LogDNA cannot take proactive preventive measures.