Locus incident

Help & Support Ticket Creation Failure | NV, IN

Minor Resolved View vendor source →

Locus experienced a minor incident on February 3, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 03, 2025, 03:21 PM UTC
Resolved
Nov 14, 2024, 06:56 AM UTC
Duration
—
Detected by Pingoru
Feb 03, 2025, 03:21 PM UTC

Update timeline

  1. resolved Feb 03, 2025, 03:21 PM UTC

    On 2024-11-14T12:26:59.264+0530, the Help & Support ticket creation from the dashboard failed due to an outdated Freshdesk API key in the secrets manager, affecting NV and IN stacks. Resolution was achieved by updating the API key.