Locus incident

Order Status Update Delays | NV

Minor Resolved View vendor source →

Locus experienced a minor incident on November 27, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 27, 2024, 04:04 PM UTC
Resolved
Nov 27, 2024, 04:04 PM UTC
Duration
—
Detected by Pingoru
Nov 27, 2024, 04:04 PM UTC

Update timeline

  1. resolved Feb 03, 2025, 03:21 PM UTC

    On November 27, 2024, there was an issue with the Tecor and Xpedigo carrier integrations where switching to an older implementation to reduce alerts caused new tracking information from them to be ignored silently, impacting order status updates. The incident was resolved by manually updating order statuses and ensuring that SMS notifications were appropriately managed.