Locus incident

Help & Support Ticket Creation Failure | NV, IN

Minor Resolved View vendor source →

Locus experienced a minor incident on November 14, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2024, 06:56 AM UTC
Resolved
Nov 14, 2024, 06:56 AM UTC
Duration
—
Detected by Pingoru
Nov 14, 2024, 06:56 AM UTC

Update timeline

  1. resolved Feb 03, 2025, 03:21 PM UTC

    On 2024-11-14T12:26:59.264+0530, the Help & Support ticket creation from the dashboard failed due to an outdated Freshdesk API key in the secrets manager, affecting NV and IN stacks. Resolution was achieved by updating the API key.