Locomote Outage History

## What happened? A recent platform update caused our in-app support chat to stop loading for logged-in users. Customers attempting to use the chat widget would not have seen it appear. ## Who was affected? Any logged-in user for companies serviced directly by Webjet Business Travel with live chat support enabled. ## How long was it down? The issue was introduced approximately 11:12 PM AEDT on 26 February and resolved 9:54 AM AEDT on 27 February. ## What did we do? We identified the issue and rolled back the change. The support chat widget is now fully operational. ## Was any data lost? No. No customer data was affected. Chat history and account information remain intact. ## What if I need help? If you were unable to reach us via chat during this window and still need assistance, please contact our support team directly via the live chat widget.

We apologise for any disruption this caused by our recent partial outage, which affected workflow and report loading. The root cause of the issue was preparatory work recently put in place for planned future upgrades, which revealed a configuration mismatch between our production and development/test environments that allowed this issue to bypass both manual and automated testing. We’ve since adjusted our test environments to align with the production configuration in question, and confirmed the issue is now correctly caught in automated tests. We are confident this class of problem is now remediated.