Localytics incident

Issue identified for some users accessing Dashboard

Minor Resolved View vendor source →

Localytics experienced a minor incident on April 19, 2016, lasting 5h 21m. The incident has been resolved; the full update timeline is below.

Started
Apr 19, 2016, 05:30 PM UTC
Resolved
Apr 19, 2016, 10:51 PM UTC
Duration
5h 21m
Detected by Pingoru
Apr 19, 2016, 05:30 PM UTC

Update timeline

  1. investigating Apr 19, 2016, 11:16 AM UTC

    We're experiencing an issue with the Localytics Dashboard resulting in a 36-hour delay in displaying real-time data. Please note that no data has been lost. No marketing campaigns are affected. All scheduled and real-time campaigns continue to be sent without issue. Our engineering team currently expects to have everything back to normal between 6pm and midnight (EST) tonight.

  2. resolved Apr 19, 2016, 10:51 PM UTC

    The issue is now resolved. The Localytics Dashboard charts are realtime and performing properly. Marketing delivery functionality is still running on realtime data. Thank you for your patience.