Localytics incident

Issue identified for some users in the Dashboard

Minor Resolved View vendor source →

Localytics experienced a minor incident on April 27, 2016, lasting 4d 18h. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2016, 09:35 PM UTC
Resolved
May 02, 2016, 03:56 PM UTC
Duration
4d 18h
Detected by Pingoru
Apr 27, 2016, 09:35 PM UTC

Update timeline

  1. investigating Apr 27, 2016, 09:35 PM UTC

    We are experiencing a delay with updating the Profile data on the Dashboard and used to targeting Messaging campaigns. Please note that this has not impacted the Profile API and no data has been lost. We believe this should be resolved in the next several hours.

  2. investigating Apr 28, 2016, 03:36 AM UTC

    A small portion of our customers may not have a small amount of profile data from yesterday available for targeting with Marketing Campaigns and on the Dashboard. We are working to resolve this issue.

  3. resolved May 02, 2016, 03:56 PM UTC

    This incident has been resolved.