Localytics experienced a minor incident on January 10, 2017, lasting 1h 18m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jan 10, 2017, 08:58 PM UTC
Push and email campaigns built using the dashboard are currently not sending successfully. The team is investigating the situation and pinpointing the source of the problem.
- identified Jan 10, 2017, 09:32 PM UTC
We have tracked the problem to an underlying storage issue in our segmenters and are working to fix the issue.
- monitoring Jan 10, 2017, 09:50 PM UTC
We are starting to see campaigns send. We are continuing to monitor the situation and will continue to update this page with any new developments. Please note that although campaigns are now sending, it will take our systems anywhere from 45 to 90 minutes to get completely up to speed with campaign sends.
- resolved Jan 10, 2017, 10:16 PM UTC
Our systems have caught up faster than expected and campaigns are once again being sent in a normal manner. If you suspect you are still having issues, please reach out to your AM directly or submit a Support ticket. Thanks for your patience!