Localytics experienced a major incident on January 23, 2017, lasting 59m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jan 23, 2017, 05:26 PM UTC
The Localytics Dashboard is currently not loading. The team is aware and currently identifying the root cause of the issue.
- identified Jan 23, 2017, 05:34 PM UTC
We have identified the cause of the issue as a failure in one of our backend systems. We are currently activating our backup systems and hope to have everything back in a few minutes.
- monitoring Jan 23, 2017, 05:53 PM UTC
It appears that all systems are slowly recovering. We are continuing to monitor the situation.
- resolved Jan 23, 2017, 06:25 PM UTC
Everything is back to normal. The team is still reviewing all the data, but it appears that no campaigns failed as a result of this brief outage. If we do discover any campaigns that failed, we will reach out to the affected customer directly. Thanks for being so patient, especially on a Monday!