Localytics experienced a major incident on March 20, 2018, lasting 3h 28m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Mar 20, 2018, 02:37 PM UTC
Amazon AWS is currently experiencing networking issues, which is impacting some Localytics services, including data ingest, marketing channels, the Profile API and Attribution.
- monitoring Mar 20, 2018, 03:09 PM UTC
We are seeing all Localytics services returning to normal. We are continuing to monitor the situation and we are looking into whether any data or messages were dropped.
- monitoring Mar 20, 2018, 03:41 PM UTC
The rollercoaster ride continues - we've seen a few services start to experience delays again. We're in contact with Amazon, who has confirmed that this is a problem on their end and are actively working on a solution. We expect Localytics services to continue experiencing intermittent delays as this problem is resolved.
- monitoring Mar 20, 2018, 05:20 PM UTC
We have redirected our endpoints to avoid the issues Amazon is experiencing and all Localytics services are currently stable and operational. We continue to closely monitor the situation.
- resolved Mar 20, 2018, 06:05 PM UTC
All Localytics services continue to operate normally. We are going to mark this incident as resolved, although we will continue to carefully monitor the situation.