Localytics experienced a notice incident on November 25, 2020, lasting 5h 52m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 25, 2020, 05:51 PM UTC
Amazon is currently experiencing issues with Kinesis, which is a services that Localytics uses in parts of our dashboard. Here is a link to the Amazon Service page: https://status.aws.amazon.com/ We currently do not see any issues with the dashboard, but we will continue to monitor the system and see if any issues arise.
- monitoring Nov 25, 2020, 09:10 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 25, 2020, 09:13 PM UTC
We have checked our systems and do not see any impacts on the dashboard or messaging. Amazon continues to handle the issues with Kinesis and is expecting a full recovery to take up to a few hours. We will continue to monitor their system and update accordingly.
- resolved Nov 26, 2020, 03:03 AM UTC
Amazon has reported that they have fully mitigated the impact to the subsystem within Kinesis that is responsible for the processing of incoming requests and are no longer seeing increased error rates or latencies.