Localytics experienced a major incident on February 23, 2021 affecting In-App & Inbox Messaging, lasting 6d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 23, 2021, 03:20 PM UTC
We are currently investigating this issue to get in-app back up and running as soon as possible. In-app campaigns that have launched recently (past two days) may encounter display problems.
- investigating Feb 24, 2021, 08:10 PM UTC
We are still investigating the issue and have rolled out an update to monitor the behavior we are seeing to ultimately determine its root cause. In-App campaigns that have launched recently (in the past three days) may still be encountering display problems.
- monitoring Feb 25, 2021, 12:35 AM UTC
After some investigation and testing, we discovered that instances of the service that refreshes campaign data to inform the display of in-app messages had been running for longer than appropriate. The proposed fix is to set up a regular recycle of these instances to avoid the bug in the future. We will update this page with more information once we have performed a root cause analysis, but as of now in-app messaging is functioning as expected.
- resolved Mar 01, 2021, 06:30 PM UTC
In-app is functioning as expected again.